Hellooo,
Woww!! What a year it was!! 2018 blew me away
with all I learned this year. I have so many resolutions for 2019 and one of
them is activating my blog.
I will blogging for bliss and make it my
online journal in 2019, I will try to write more often without preparation or
thinking a lotJ
Before the year end I want to share you my
last Toastmasters speech text, this is the reason I am writing today and in this connection I would
like to share another 2019 resolution is that I will continue improving my
public speaking skills in English. Plus, continue meeting new positive and
creative peopleJ
I am so glad to be a part of the big Toastmasters
family, it was one of the best of 2018. At the beginning I had no idea where
this first step can bring me, I mean I had never thought it would become one of
my favorite hobbies. At first I was used to complain with my creeping speed of
journey as I am kind of impatient very inquisitive monkey, asking a lot,
running after for every opportunities... Later I learned more to focus on
enjoying the process. From time to time I encouraged by friends in this
community, sometimes I fell apart several pieces by my lovely mentor Magda, I
need time for show offJ.
Come on Yesoo!!, it has been one year, it is just
beginning. In toastmasters family I have several lovely eye-opening friends, I don’t want to mention any
names in case I miss one of them, I thank you all to be part of my journey.
Here we go!!:)
Speech Title: How values are so important?
Path Name: Persuasive Influence
Level 1: Mastering Fundamentals
Project 3: Researching and Presentation
How
values are so important?
Can anyone tell me how much value would you
pay for this?
For me it represents freedom, it represents memories..
Value based water-bowl! I bought it in London in 2010 and kept it with me all
my trip. When I was living, I was stopped in the airport due to the fact I
left some water in it. After couple of endeavors as seen I successfully
brought it. For me it is also represents success. My values maybe different
with yours…
What is value by the way?
Is it Price? Usefulness? Emotional
drive? Is it Benefit? Behaviours?
Dear Toastmasters and Guests this evening I
will talking about Amazon’ s ‘’ customer obsession’’ value. I want to test
this value from the founder, employees and customers point of views. At the
same time, I want to give you something more general that you can bring home.
Please keep in mind that it is not all about business, it is not all about
values, it is all about life, it is all about communication and relationships.
Lets
start with Amazon founder Jeff Bezos explains in
Business Insider Magazine that how he drives a passion for customer obsession
with his senior leadership teams.
Jeff Bezos
personally reads every customer complaint email sent to him, he forward the
email directly to the leader accountable for that area with a simple “question
mark”. Leaders know they are then on the hook.
You may have
noticed here is not suffer for attention and communication is not simply
sending out one-character emails.
"We
have tons of metrics," Bezos explains. So those customer complaints gives
him insights. If all his data says one thing and a few customers say something
else, he believes the customers.
Obsessive
customer centric approach can give many advantages to any company. But!.. what
about the employees, is he also employee centric?
Amazon employees!!
I
found lots of details in The New York Times resource article. At Amazon employees
are encouraged to be on their toes and encouraged to attack each other in
meetings and this named ‘’ creative challenge’’, emails arrive past midnight,
followed by text messages asking why they were not answered. The internal phone
directory instructs colleagues on how to send secret feedback, employees crying
at their desks, suffering from incredible stress, struggling to keep up with
intense pace of Amazon while big brother Bezos continuously monitoring them.
They are
expected to give their heart and soul to Amazon to make the company ‘’ Earth’s
most customer centric company’’!
On the other hand, we cannot deny the truth
of Amazon, offering incredible opportunities and incredible compensations. However,
you cannot find mutually respected relationships or commitment. They train their
employees to be so combative as if they will run for rat race. And result of
today’s capitalism is that employees are living them without looking back!
Amazon
customers!!
Glamour
and envy!
I read English daily news
recently Amazon is accused of ruining children's Christmas 'surprises' arriving with their manufacturers'
original boxes with a shipping sticker on it. This company, which has been
criticized for over-packaging in the past! It is difficult to satisfy the
customers. But! this organization has complex tactics, strategies and services.
One of their customer obsessive service I read is drone delivery service to deliver
packages to customers in 30 minutes or less. This company has been chosen America’s most trusted company according
to a survey conducted by technology daily The Verge.
And now, Can you please tell me what is wrong in this
picture?
They came back with tools, terms and better services, but
they do not came back with passion, sense of fulfillment and commitment to its employees.
Big brother hugely
investing on to be ‘’ Earth’s most customer centric company’’, all
to make its customers happy, and What stops him from creating the best workplace on Earth?
Any organization power by people can care, can make better place to work,
better place to buy things, it is just a place! I mean it is not people above
the profit, It is about people and profit in a
harmony.
Remember my value-based
pink water-bowl, it creates happiness. It is about touching lifes of employees.
It is how
values are so important!.
To read more please refer these articles:
